Seven Steps for Cybersecurity During Times of Heightened Risk

March 30, 2022

The Russian invasion of Ukraine has had ripple effects around the world, from the testing of NATO to even higher prices at the gas pump. Credit unions themselves are not immune as the administration has warned of increased cyberattack risk in retaliation to the sanctions levied in response to the ongoing conflict.

cybersecurity concept; preventing cyberattack

“This is a critical moment to accelerate our work to improve domestic cybersecurity and bolster our national resilience,” President Biden said in an official statement. “ I have previously warned about the potential that Russia could conduct malicious cyber activity against the United States, including as a response to the unprecedented economic costs we’ve imposed on Russia alongside our allies and partners. It’s part of Russia’s playbook. Today, my Administration is reiterating those warnings based on evolving intelligence that the Russian Government is exploring options for potential cyberattacks.”

The NCUA’s letter to credit unions explains the need for heightened awareness around cyber incidents with a particular focus on phishing. Phishing uses email or websites to elicit personal data or to entice victims to download malicious software by posing as a trustworthy entity. Smishing is similar but carried out via text.

To avoid your credit union becoming a victim of a cyberattack:

  • Review the Cybersecurity and Infrastructure Security Agency’s Shields-Up website, which provides information about cybersecurity threats, including several resources and mitigation strategies
  • Assess your credit union’s cyber-preparedness using NCUA’s Automated Cybersecurity Evaluation Toolbox
  • Ensure your staff are aware, trained and regularly tested. The human element is often the riskiest
  • Mandate multifactor authentication and strong passwords
  • Perform comprehensive audits of your credit union’s software patches
  • Backup, backup, backup
  • Employ failovers to ensure your credit union can continue serving members should a cyberattack break through your defenses

And if all that – and a lot more – seems like more than you’d like to handle, Wescom Resources Group is here to help with the solutions to simplify your credit union’s data management. Our Unitri solution allows your credit union to maintain the control you desire and get the help you need from experienced experts who manage credit union IT systems 24/7. 

Reorient your IT staff’s time toward strategic, member-focused solutions. Reallocate physical, financial and human resources. Reimagine your technological infrastructure at scale, regardless of your credit union’s size.

CRMNext and Wescom Resources Group Join Forces to Provide Seamless Financial Services CRM Solution

March 14, 2022

CRMNEXT to offer market leading CRM platform hosted on Wescom Resources Group private cloud for seamless, high-availability financial services solution

SALT LAKE CITY, UT, March 9, 2022 — CRMNEXT, a global CRM solution provider for financial services, and Wescom Resources Group, an advanced technology solutions provider for credit unions, have announced a strategic partnership to benefit Credit Unions.

Credit unions are always looking at ways to streamline their IT operations. Because of the enormous advantages related to reduced CapEx and OPEX, along with faster time to market for new applications and services, cloud adoption is on the rise. 

In addition, credit unions are often looking for differentiated, cost-effective, and streamlined customer relationship management (CRM) solutions built to break down internal silos and deliver a superior member and employee experience. 

This partnership between CRMNEXT and Wescom Resources Group will provide credit unions the best of both worlds – a best-in-class CRM solution designed for financial institutions, and hosted in a top-tier private cloud solution that takes into account key quality, security, compliance, and regulatory requirements.

“For over 20 years Wescom Resources Group has managed clients’ core systems,” says Dave Cerwinski, President, Wescom Resources Group. “As credit unions increasingly deploy CRM systems to more fully manage member data, it’s a natural fit and a great value proposition for us to provide a reliable and secure cloud-based environment for a CRM system.”

“Historically, credit unions have existed to be a better banking alternative for their members,” says Mark Monsees, Product Manager, Wescom Resources Group. “What I like most about this partnership is that we are providing the technological resources and data management solutions so that credit unions can more efficiently and effectively serve their members.”

“We are excited to be partnering with WRG,” says James Gilbert, Head of Marketing at CRMNEXT. “The combined power of CRMNEXT’s advanced CRM platform, along with WRG’s private cloud solution will provide credit unions with a powerful, comprehensive, and seamless solution for simplifying work, driving growth, and delivering on experience.” 

To find out more about CRMNEXT’s CRM platform, go to www.crmnext.com. For more information on WRG’s data management and IT service solutions for credit unions, visit wescomresources.com.  

About CRMNEXT

CRMNEXT, Inc., is the leading global CRM solution provider in financial services. A Gartner Magic Quadrant Challenger company, CRMNEXT picks up where traditional CRMs leave off providing work simplification, robotic automation, immediate results and greater empowerment for both team members and customers. It eliminates the artificial barriers between human and digital channels, enables innovation and world-class, omnichannel customer interactions from a single, unified platform. With more than one million bankers and one billion customers globally, CRMNEXT has become the largest CRM in financial services by effectively recalibrating the potential for both large and small organizations to grow assets, quality relationships, profitability, service and innovation. For more information, visit www.crmnext.com.

About Wescom Resources Group

Backed by Wescom Credit Union, a credit union with over $5 billion in assets and over 200,000 members, Wescom Resources Group provides credit unions with technology solutions that simplify the management of their data. With over 80 clients, WRG offers one of the most robust managed services platforms in the credit union industry. In addition, WRG’s TellergyTM  solution provides branch automation for today’s modern credit union. For more information, visit www.wescomresources.com

Wescom Resources Group Press Contact

Sarah Snell Cooke

Cooke Consulting Solutions

E: sarah@cookeconsultingsolutions.om

C: 443-472-6276

CRMNEXT Press Contact:

Kristina Keene

Marketing Manager

E: Kristina.keene@crmnext.com

C: 801-232-4925

How does your credit union’s brand present to your members?

March 7, 2022

Brand is more than a logo. It’s not transaction marketing simply sent to provide a shot in the arm to get loans flowing. Your credit union’s brand represents who you are, what you do and why you do it.

Digitization and transformation are increasingly critical for efficiencies, capabilities and yes, brand. When a member walks into your branch, do they see something straight out of the 1970s, or a sleek modern design supplemented by technology where they can receive high-tech and high-touch service?

A report in the The Financial Brand found that consumers and credit union executives still believe branches are necessary to providing a comprehensive member experience. It continued that the branch represents one way to establish your credit union brand and identity, allows for deeper member relationship development and remains the most effective sales channel. 

“Some credit union executives feel strongly that their member base wants face-to-face interaction and have continued to open new branches even during the pandemic,” according to a study by WestMonroe. In fact, the company said that fully 60% of credit union and bank executives find the branch to be their sales leading service channel, because it allows for more meaningful time with members.

Just ask your members what they see and experience with they enter the branch. What would they like added or subtracted? Maybe decreasing wait times in long lines. Perhaps an all-around more efficient and modern experience. Some may be on the fence about your digital offerings, so use their time in branch to educate them on how to use those tools, which are simple and seamless, and the security they can provide.

Tellergy Branch Technology for credit unions

Frictionless, digital service channels are a key piece of presenting a modern brand to your member. What about modernizing their in-branch experience, too? Wescom Resources Group offers our Tellergy Branch Technology platform that provides privacy, security and an efficient experience that also gives your frontline staff more time to chitchat, learn about members’ lives and cross sell a product or service that suits the members’ needs. Plus, it provides a slick, modern experience that reinforces your credit union brand as being built for the future. 

The WestMonroe report emphasized, “Those that are slow to embrace digital will find themselves in a difficult position, if not now then not too far into the future.”

Millennials and Gen Z are digital and mobile natives, and Gen X’s independent streak means it isn’t too shabby in its technology adaption either. Even boomers have learned to use their smart phones to catch up on their grandchildren’s pictures posted to Facebook and the occasional Zoom family holiday. Modernizing how your credit union’s brand presents to your members with current design and up-to-date technology is what your members want and need, and therefore, so does your credit union.

Choosing Credit Union Data Management Models: Public Cloud versus Private Cloud versus Hybrid 

March 7, 2022

Of the many hosted services and applications your credit union runs for serving your members or supporting employees, each of them are in various stages of evolution toward the cloud computing model. Much has been published about the general benefits of moving to the cloud across industries. But in credit union data management, there are unique aspects to consider. 

hybrid cloud versus private cloud versus public cloud computing for credit union data management

To help you sort through the noise, here’s a quick primer on the pros and cons of private clouds, public clouds, hybrid clouds, and traditional in-house IT infrastructure, specific to credit union data management and processing. As we go along, we’ll also mention the areas that WRG supports credit unions in.

A public cloud platform is provided by…

Contact Wescom Resources Group today to learn more about how our Unitri platform can help your credit union with data management, allow IT more time to work at a strategic level to grow your credit union and better serve members, and save time, money and headaches.