Background
Lone Star Credit Union, based in Dallas, TX, has $169 million in assets and serves over 11,000 members. The Credit Union was founded in 1967, and today has four branches and 41 employees.
The Challenges
Lone Star Credit Union sought to enhance its branch operations to achieve:
- Better Member Service: Front line and back office staff were unable to view the entire member relationship within one screen, impacting member service and efficiency.
- Evolving Technology Needs: Lone Star’s IT department sought an easy, secure way to maintain its technology infrastructure with regular software updates and service enhancements, while complying with all disaster recovery requirements.
- Strategic Growth: The Credit Union sought a flexible, modern foundation on which to offer new, competitive services like digital and mobile banking, relationship pricing, and remote deposit capture.
- Closer System Integration: Lone Star’s prior core provider lacked integrations to leading third-party solution providers, and offered poor client service.
The Solution
In July 2017, following an exhaustive search, Lone Star Credit Union converted its core banking system to Corelation KeyStone, powered by Wescom Resources’ UNITRI service bureau.