Background
North Star Community Credit Union, based in Maddock, ND, has $477 million in assets and serves over 21,000 members. The full-service financial cooperative was founded in 1940 and recently opened its thirteenth retail branch.
The Challenges
North Star Community Credit Union sought a managed services partner to support its conversion to the Corelation™ KeyStone core system. The Credit Union had been on its prior core since 1996, and was seeking a new, advanced core processing system offered by a progressive, innovative provider. Under its previous relationship, the separation of duties among the Credit Union, the core hosting service bureau, and the core provider was poorly defined. This resulted in a lack of transparency, inadequate communication, and inconsistent service exemplified by a lack of responsiveness. Something had to change!
The Solution
Following a rigorous search and request for proposal (RFP) process, North Star CCU decided to convert to the Corelation KeyStone core system, and selected Wescom Resources’ UNITRI as its core hosting partner. The Credit Union also elected to deploy Wescom’s Tellergy for Verifone® multimedia terminals in all its branches.
North Star CCU began the project in late fall 2023 and went live on Corelation on September 1, 2024. The Credit Union also activated its new Tellergy branch experience and converted to a new online banking solution on that date.