WRG to connect its customers with ENACOMM for implementation of AI-powered conversational banking and intelligent IVR.
TULSA, OK and ANAHEIM, CA – February 5, 2019 – More credit unions will soon be empowered to compete with the biggest banks on the consumer-facing technology front, thanks to a partnership announced today between ENACOMM and Wescom Resources Group (WRG), a technology Credit Union Service Organization (CUSO) that provides software solutions for credit unions. ENACOMM is afintech company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.
The WRG-ENACOMM partnership involves two reseller agreements that will allow the companies to offer one another’s technology to their respective credit union customers. The new relationship creates a pipeline for delivering their integrated, next-generation technology, including WRG’s Symmetry eBanking and ENACOMM’s conversational voice banking and intelligent IVR, to credit unions throughout the United States.
Symmetry eBanking, WRG’s flagship product, combines modern, customizable online bankingwith intuitive mobile banking and seamless bill pay services tocreate a single unified solution. Virtual Personal Assistant (VPA) is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with popular digital voice assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice. In addition to creating a smooth, modern banking experience,conversational banking significantly reducesoperational expenditures by fusing banking intelligence and workflow automation.
“WRG is committed to cultivating digital banking experiences that maximize the satisfaction of credit union members and increase engagement,” said Kevin Sarber, President at Wescom Resources Group. “Today’s consumers are increasingly embracing modern technology and their expectations are evolving to include the convenience that comes with these advancements. Integrating ENACOMM’s premier conversational voice banking technology with Symmetry eBanking will help our clients stay ahead of the curve and delight their members.”
According to recent research by Adobe Analytics, a third (32%) of consumers owned a smart speaker in August 2018, compared with 28% in January 2018—a 14% increase in just a few months (considerable given that 79% of smart speaker sales occur in Q4). Additionally, voice assistant use is climbing, with three out of four (76%) smart speaker owners citing an increase in their use in the past year. Seventy-one percent of consumers who own smart speakers reported using them at least daily.
“Research shows that—more and more—people are integrating voice assistants into their daily lives,” commented Michael Boukadakis, CEO of ENACOMM. “Conversational engagement is a trend that’s here to stay, and banking will soon play an even greater role, as consumers turn to their go-to devices to manage their finances and complete tasks that require their financial account information—from ordering to buying, paying, and reserving.”
Boukadakis concluded, “WRG is a technology giant in the credit union space, with time-tested expertise and a significant footprint. ENACOMM is honored to team up with WRG so more credit unions can be reached with the benefits of WRG’s eBanking and ENACOMM’s AI-powered conversational banking and intelligent IVR.”
To find out more about ENACOMM’s AI-based conversational voice banking, go to enacomm.net. For more information on WRG’sdigital banking and IT service solutions for credit unions, visit wescomresources.com.
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlookmagazine in 2018. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to enacomm.net.
About Wescom Resources Group
Backed by Wescom Credit Union, one of the nation’s largest credit unions, with nearly $3.6 billion in assets and serving more than 200,000 members, Wescom Resources Group provides credit unions with advanced technology solutions that increase their competitive edge. With over 130 clients, WRG is a leader in innovative technologies for the credit union industry. WRG offers: Symmetry eBanking, an integrated digital channel platform that includes Online Banking, Mobile Banking and Bill Pay; UNITRI Service Bureau, one of the most robust service bureau solutions in the industry; and Tellergy®, a software solution that provides branch automation for today’s modern credit union. For more information, visit wescomresources.com.