An Extension of Your Team
Our Support Services team provides multi-tiered support to our clients across the entire scope of their WRG products and relationship. We’re part of a credit union, just like you! So we understand your business objectives and the challenges you face . At the same time, we’ve fielded a team with rich technical expertise across the sophisticated technical platforms required to run your business. The result is a well-rounded and multi-layered support team that supports you every step of the way.
Most WRG Support begins with our Client Services team, based at our Pasadena headquarters, available from 6am to 6pm PST every business day. Client Services’ goal is to proactively notify you of all aspects of support and use of your system that require your involvement. They also stand ready to respond to your inquiries and requests throughout the week.
Our 2nd tier of Technical Support, spread across the country, is also available throughout each business day. Their focus is to resolve 2nd tier issues as quickly as possible, with minimal disruption to you and your member base.
Additional departments provide support, based on the scope of your service relationship with WRG. These departments include Programming, Bill Pay Services, Item Processing, Computer Operations, Server Administration, and more. Our team consists of experience professionals throughout the organization, who spend each day supporting you and other credit unions.
Dedicated Client Services Rep Based on the scope of your relationship with us, we offer, as an option, more dedicated Client Services support to meet with you regularly to stay in sync with your projects and initiatives.
Available 24 x 7 – Your members access you online 24 hours a day. Fortunately, WRG never sleeps! Regardless of time of day and day of the week, one of our team members will answer your call for support. That includes weekends, evenings, and holidays. Now that’s Service!
Programming Support – for an additional fee, as part of your support relationship, you can obtain Programming support from WRG to aid in those unique projects that come up.
We invite you to inquire with your WRG representative in more detail about our Support services. We will gladly show you how we work, and introduce you to the team members dedicated to supporting our Clients.